POPIA Compliance

1. Our Commitment to Protecting Personal Information

We are committed to processing personal information lawfully, reasonably, and in a manner that does not infringe your privacy. We take appropriate steps to ensure that the personal information we collect is relevant, accurate, secure, and only used for legitimate business purposes.

2. What Personal Information We May Collect

Depending on how you interact with us, we may collect personal information such as:

• Name and surname
• Business name
• Email address
• Phone number
• Billing or company information
• Information provided through contact forms, enquiries, or consultations
• Records related to services we provide
• Website usage information, where applicable

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Contact us through our website, email, or phone
• Request a quote or consultation
• Use our services
• Provide information for project delivery, invoicing, or support
• Subscribe to updates or marketing communications, where applicable

In some cases, limited information may also be collected automatically through website tools or analytics technologies.

4. Why We Process Personal Information

We process personal information for legitimate business purposes, including:

• Responding to enquiries and communicating with clients
• Providing our services and fulfilling our contractual obligations
• Preparing quotations, proposals, invoices, and related documents
• Managing client relationships and ongoing support
• Improving our services, website, and business operations
• Meeting legal, accounting, and regulatory obligations
• Sending relevant updates or marketing communications where permitted by law

5. Sharing of Personal Information

We do not sell your personal information.

We may share personal information only where necessary and appropriate, including with:

• Trusted service providers or contractors who assist us in delivering our services
• Payment, accounting, hosting, technical, or administrative service providers
• Authorities or regulators where required by law

Where third parties process personal information on our behalf, we take reasonable steps to ensure that they handle it securely and in accordance with applicable privacy requirements.

6. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While no system can guarantee absolute security, we are committed to maintaining appropriate safeguards and reviewing our processes where necessary.

7. Retention of Information

We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, to provide our services, to comply with legal or regulatory obligations, or to resolve disputes and enforce agreements.

When personal information is no longer required, we will take reasonable steps to destroy, delete, or de-identify it where appropriate.

8. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or updating of your information
• Object to the processing of your personal information in certain circumstances
• Request deletion or restriction of personal information where appropriate
• Withdraw consent where processing is based on consent
• Opt out of direct marketing communications

To exercise any of these rights, please contact us using the details below.

9. Direct Marketing

We will only send direct marketing communications where permitted by law. You may opt out of receiving marketing communications from us at any time by using the unsubscribe option where available or by contacting us directly.

10. Complaints

If you believe that your personal information has been processed unlawfully or that your privacy rights have been affected, you may contact us so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

12. Updates to This Notice

We may update this POPIA notice from time to time to reflect changes in our business, legal obligations, or privacy practices. Any updates will be published on this page.

Last updated: 31 March 2026